Let’s find the next step.
Get an issue resolved, recover a memory or contact support. For a feature-by-feature walkthrough, read the App guide. Need to leave? Request account deletion without the app.
Your journal
Tap + to add a memory. Use the calendar to revisit a day, or open a memory to edit it.
Your photos
Open Profile → Gallery to revisit and download your photos. Your storage shows cloud usage; Offline data shows copies saved on this phone.
Your account
Your Profile brings personal and relationship details together. Open Settings there for notifications, data controls and account deletion.
Why am I asked to review Terms again?
The current-service Terms and Privacy Policy describe the available service and its updated notification and essential-email practices. The agreement applies to Free and paid accounts, with or without a journal or partner, including accounts already signed in. When the matching agreement is presented, choose Agree and continue after reviewing both exact documents. Signing in, profile synchronization, an earlier acknowledgment or buying a subscription cannot accept this revision for you. This agreement does not buy a Pass or storage, enable new limits, enroll you in a Pro rollout or waive its independent advance-notice period. Existing permitted content reading, applicable ordinary-memory edits, safety controls, photo downloads, data-request and deletion assistance and sign-out remain available. New submissions covered by this service require the matching acknowledgment when its gate validly takes effect.
What does the Pro Pass unlock?
The purchaser and their current partner receive all Create together and Play and discover experiences and digital-book reader, customization, preview and PDF export. Each person can create up to 20 ordinary memories per day and 500 per month, and submit ten Community posts per month. Pro adds no photo storage. Free retains daily and weekly Together content, ordinary memories and summaries, calendar, gallery, milestones, themes and Community participation. Without coverage, the book shows an introduction and upgrade option rather than a personal preview.
Does one plan cover both partners?
One Pro Pass covers its purchaser and their current partner for premium features and higher personal creation limits. Storage is always personal: neither the Pass nor your partner's storage changes your own bytes. Pass and storage are separate purchases, not a bundled plan.
Does a storage purchase raise memory or Community limits?
No. Storage changes only your own capacity, across current, Past and retained uploads. Without Pass coverage, you still have three new ordinary memories per day, 20 per month and two Community post submissions per month. A partner's storage purchase never adds to your bytes. You can buy storage without Pro Pass, a journal or a partner.
How much do they cost?
Pro Pass is 50% off in India: ₹299 ₹149/month or ₹2,999 ₹1,499 for the full year. These are the current purchase and renewal prices. Eligible new subscribers receive 1 month free before the first charge; your store confirms eligibility, the exact first-charge date and the final price.
Personal storage is separate: 200 MB at ₹49/month or ₹499/year, 500 MB at ₹149/month or ₹1,499/year, and 1 GB at ₹299/month or ₹2,999/year. Each capacity is a total, replacing the free 20 MB. Storage add-ons have no trial. Apple or Google Play shows the authoritative localized price and full annual charge before purchase. Pass and storage renew automatically unless cancelled separately, and can have different renewal dates.
Are photos limited each month?
There is no separate daily or monthly photo quota. One ordinary memory counts once whether text-only or containing up to ten photos. Each upload must fit its original uploader's personal storage and technical safety limits. Covers, letter photos, variants, Recently Deleted and unfinished reservations count toward bytes. Text is outside photo bytes, but an ordinary text memory counts toward creation limits.
Why can I not save another memory?
Check Memory allowance in Plans & pricing. Both personal daily and monthly limits apply using actual server creation time and India calendar days/months. A backdated memory is charged when created. Pro raises the ceiling but never resets usage; storage does not change it. The app distinguishes this from insufficient personal storage. Failed saves and duplicate retries do not consume extra slots, while deletion does not refund a successful creation. Edits, restores, generated relationship keepsakes and linked Together entries do not consume another ordinary-memory slot.
How do Community post limits work?
Free allows two new submissions per month; own or current-partner Pass coverage allows ten. A post counts on first submission, including while pending moderation. Edits and resubmission of the same post do not add a charge; rejection/deletion does not refund one. Answers, reactions, polls, safety reports and appeals do not consume post slots, though moderation and anti-spam rules still apply. Pro does not guarantee publication or priority.
What happens when one subscription ends?
Pass expiry restores Free creation limits against existing usage and locks new premium creation and book access. It does not remove purchased storage or start photo cleanup. Existing ordinary memories and revealed content remain readable; sealed letters can deliver and started activities can finish. Storage expiry leaves Pass features intact, but lowers personal capacity after verified coverage ends. If over capacity, cleanup waits until the initial warning email is provider-confirmed delivered or the owner actually sees the warning in the app. The owner then gets 60 full days from the server-observed proof to renew, download, select photos to keep or reduce their owned usage. Queueing or accepting a push does not start the clock. The app and confirmation email state the exact deadline in India time; reminders follow 30, 7 and 1 day before it. An insufficient upgrade does not restart it. Only the owner's excess photos and variants are affected; text and partner-owned photos stay.
Who keeps a shared Pass after separation?
The purchaser keeps their subscription; sponsored access for the former partner ends. Each person keeps their own storage. With current coverage you can use your own accessible Past books, without access to a partner's former relationship. PDFs already downloaded are independent files and stay on the device.
What does Restore purchases do?
Restore asks the original store to verify the signed-in HumTum Diaries account's existing Pass and storage purchases, such as after reinstalling or changing phones. It does not buy again, merge partner accounts or move a purchase to another HumTum Diaries account. If verification is pending, do not repurchase; check the original accounts and retry or contact support@lovediary.in.
How do I cancel or manage renewals?
Open Plans & pricing and manage the relevant Pass or storage subscription through its original purchasing store. Cancel both separately if both should stop. Account deletion or uninstalling the app does not cancel either store subscription. Store-confirmed dates and grace periods control effective changes. Existing legacy purchases retain their purchased allowances and promised benefits.
How do letters, activities and private content work?
A sealed letter unlocks using server time, not notification delivery. Hidden answers reveal as each activity specifies. Joining never automatically sends drafts. Daily activity periods change at 9 AM India time, and weekly periods on Monday at 9 AM; an empty moderator queue shows a waiting state. Private journal content has no Community sharing shortcut. Community stories and questions are authored separately, moderated and support reporting/blocking.
How do I get help or manage my data?
Use Report a problem in the app or email support@lovediary.in. Your storage manages cloud photos; Offline data manages device copies. Individual-photo downloads, deletion, safety reporting and data-request assistance remain available without Pro. Account deletion removes that account's applicable content but does not cancel store subscriptions or recall exported files. See the Privacy Policy and account-deletion page for details.
Do notification settings apply to both phones?
Your push preferences, categories, daily/weekly reminder times and quiet hours belong to your account and synchronize to your registered devices. Each phone still needs its own system permission. Turning off Memories does not turn off letters, games or another category. All push notifications pauses push while preserving category choices. Quiet hours defer eligible alerts; editing, blocking, separation or loss of access can suppress obsolete alerts. Milestone, birthday and Our beginning reminders use server schedules in India time rather than depending on an open app.
Why do I still receive account email with push switched off?
Essential account, payment, legal/service and storage messages are separate from push preferences and have no email opt-out. We do not send marketing, digests or engagement campaigns. App-owned messages come from HumTum Diaries <support@lovediary.in>; support acknowledgments go to the verified account email, while the reply address entered in a support form is used only so our team can reply to that request. A receipt from Apple/Google or an authentication email may come from that provider instead.
What if an essential email cannot be delivered?
Check the account address and contact support without sending passwords or one-time codes. Bounce/complaint suppression and provider failures need operational review; disabling push does not change the email address. A storage-cleanup deadline cannot begin from a queued email or accepted push. If no initial email-delivery or actual in-app warning proof exists, cleanup remains held. A later failed reminder does not reset a deadline already validly established. Account deletion cancels unrelated queued mail. Request/completion confirmations use a verified address: terminal message contact/body copies are removed, while a separately held completion contact may remain only until the workflow finishes or the original seven-day pending maximum. Completion never extends that deadline.
How does 1 month free work?
Eligible new Pro Pass subscribers can confirm a monthly or yearly subscription and payment method in Apple or Google Play, then both partners receive Pro immediately for one store-managed calendar month. No subscription payment is due at confirmation for an eligible free trial, although your provider may apply a temporary verification hold. Unless cancelled in the purchasing store by its stated deadline, the first charge follows the trial at the current 50% off prices: ₹149 monthly or ₹1,499 for the full year in India. Your store confirms the authoritative price and exact first-charge date; annual billing is not a monthly installment.
How do I avoid the first charge?
Open Profile → Settings → Plans & pricing → Manage Pro Pass, then cancel in the original purchasing store before its deadline. Apple advises cancelling at least 24 hours before a free trial ends. Deleting the app or account does not cancel a store subscription. Your store confirms whether access continues after cancellation. A first-charge service reminder is scheduled three days before the verified trial end only while renewal is enabled; it is not a guarantee of delivery or a substitute for checking your store.
Does a trial add photo storage or restart on restore?
No. Each person keeps their own 20 MB or separately purchased storage. Storage add-ons have no trial. Restoring checks the original account's verified purchases; reinstalling, changing partners or switching monthly/yearly does not reset store trial eligibility. When a trial ends without paid coverage, existing content retains the stated Free protections. The Pass itself never starts photo cleanup.
Where do I see the first payment date?
Plans & pricing shows the purchaser's verified trial end; the purchasing store is authoritative for the exact first-charge date and cancellation deadline. Temporary verification or unavailable eligibility must not be treated as confirmation of a free trial. Supported payment methods, including any UPI AutoPay option, depend on the store account, bank and provider. HumTum Diaries never receives card details, bank credentials or UPI PINs.
How does App lock work?
Open Profile → Settings → App lock. Your phone checks Face ID, a fingerprint or its device passcode; HumTum Diaries does not receive your biometric data or passcode. This choice applies only to this device. App lock also hides relationship details from the widget while enabled; your phone controls when the widget refreshes.
What appears on the Home Screen widget?
Open Profile → Settings → Home screen widget for your phone’s setup steps. On iPhone, Our little forever comes in one compact rectangular size. On Android, you can resize it. The widget can show your current journal’s title, names, relationship status, days together and beginning date; larger Android layouts can also show where your story started. These appear outside the app. Remove the widget through your phone’s controls when you no longer want it visible. Journal edits refresh while HumTum Diaries is running or when it next opens, and your phone manages background updates.
Tell us what happened.
Include the app version, what you expected, what happened, and steps to reproduce the issue. Please leave out passwords and private journal content.
Where can I find a notification I dismissed?
Tap the bell beside the calendar on Memories. It keeps supported account updates for up to 30 days, even if a push was dismissed or push delivery is disabled. History starts with events captured after the feature becomes available and cannot recover every older push. The badge shows unread history entries.
Can I mark an update unread?
Yes. Open the update's menu to mark it read or unread, or use Mark all read. Opening one update marks that update read; opening the page does not mark everything read. These choices synchronize across your devices and do not send your partner a read receipt.
Why does an old update no longer open its content?
Links check your current access. A deleted, blocked, sealed or otherwise unavailable item cannot be opened just because its update remains in history. The update does not restore membership or reveal private content. Entries expire after 30 days.